Privacy Policy

1. Who We Are

Unbound Collective (“we,” “us,” or “our”) is a remote-first creative and media agency operating globally. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit unbndcollective.com or interact with us online or offline.

We are committed to handling your data responsibly and in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable regional privacy legislation.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: Name, email address, phone number, company name — when you fill out our contact form or reach out directly.
• Usage data: IP address, browser type, device type, pages visited, time on site, referral source — collected automatically via cookies and analytics tools.
• Communication data: Any information you share when you email us or message us via social platforms.
• Advertising interaction data: Click-through data, ad engagement, and conversion events generated via Google Ads and Meta Ads campaigns (subject to those platforms’ own privacy policies).

We do not knowingly collect personal data from individuals under the age of 16.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide our services
• To improve and maintain our website
• To analyse website performance and user behaviour using analytics tools
• To serve and optimise paid advertising campaigns on platforms including Google and Meta
• To retarget website visitors with relevant advertising on third-party platforms
• To comply with legal obligations
• To detect and prevent fraud or misuse of our Site

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and UK, our legal basis for processing personal data includes:

• Legitimate interests — for analytics, website improvement, and fraud prevention
• Consent — for non-essential cookies and advertising tracking (you may withdraw consent at any time)
• Contractual necessity — when you engage our services
• Legal obligation — where we are required by law to process data

5. Advertising & Tracking Technologies

These tools may use cookies, pixel tags, and similar technologies to collect data about your browsing behaviour across sites. This data may be used for:

• Conversion tracking (measuring when someone takes an action after seeing our ad)
• Retargeting (showing ads to previous visitors on other platforms)
• Lookalike audience creation (targeting users similar to existing visitors)
• Ad performance analytics and attribution

You can opt out of Google’s advertising features via Google Ad Settings and Meta’s ad preferences via Meta Ad Preferences.

6. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service providers: Trusted third parties who assist us in operating the Site or delivering services (e.g., website hosting, email platforms, analytics tools)
• Advertising platforms: Google and Meta, as described above
• Legal authorities: Where required by applicable law, regulation, or legal process

All third-party service providers are required to process data only as instructed by us and to maintain appropriate security measures.

7. International Data Transfers

As a globally operating agency, your data may be processed in countries outside your own, including countries that may not provide the same level of data protection. Where such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions and enquiry data are typically retained for up to 2 years. Analytics data is retained per the settings of the respective platforms (Google Analytics, Meta).

9. Your Rights

Depending on your location, you may have the following rights in relation to your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (“right to be forgotten”)
• Restriction: Request that we limit processing of your data
• Portability: Request a machine-readable copy of your data
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Where processing is based on consent, withdraw it at any time
• CCPA rights (California residents): Right to know, delete, opt-out of sale, and non-discrimination

To exercise any of these rights, contact us at contact@unbndcollective.com. We will respond within 30 days.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. We encourage you to review it periodically.

12. Contact